Privacy policy

Who is responsible for your information

The business behind this site will be named here, with its ABN and a contact address, before the site opens to the public. Until then, no personal information is collected through this site.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

What we collect today

Right now, nothing that identifies you. The calculator works entirely in your browser and sends nothing to us. The quote request form is switched off, so there is no way to send us your details through the site. We don't use analytics, advertising cookies or tracking scripts.

Like any website, the service that hosts this site, Cloudflare Pages, processes the technical details your browser sends when it loads a page, such as your IP address and browser type, so that the page can be delivered and protected from abuse.

What we will collect when quote requests open

If you choose to send a quote request, we will collect what the form asks for: your postcode, what you are pricing, roughly how many windows, whether you own, rent or let the home, your name, your mobile number and, if you give it, your email address. We won't ask for your street address, date of birth or payment details. You don't have to give us any of this, but without it we can't pass on a request.

Why we would use a quote request

• To pass your request to glazing businesses that cover your postcode, so they can contact you about the job. We only do this with your consent, which the form asks for separately from consent to be contacted.
• To send you a copy of your request, if you give an email address.
• To deal with a question or complaint you raise with us.

We won't use it for marketing and we won't sell it to data brokers. We do receive a benefit for passing it on: businesses may pay us a fee for an introduction. That fee doesn't change what you pay them.

Who would receive a quote request

• Glazing businesses. Window replacement, double glazing and glass businesses that service your postcode and can quote on the job you describe. We will name the businesses a request goes to.
• Our form service. The online service that delivers form submissions to us. We will name it here before requests open.
• Our website host. Cloudflare Pages, which serves the site and handles form traffic passing through it.
• Anyone the law requires us to disclose it to.

Information sent overseas

Cloudflare is a United States company and runs servers around the world, so technical request data may be processed outside Australia, including in the United States. Form services commonly store data overseas too; when we name ours, we will say where it stores data. Before sending personal information overseas we take reasonable steps to make sure the recipient handles it consistently with the Australian Privacy Principles.

How long we keep a quote request

We keep a quote request for 12 months from the day you send it, then delete it, unless the law requires us to keep it longer or you have an open complaint with us. The businesses that receive a request keep their own copy under their own privacy obligations.

If you ask about our website plan for glaziers

Glazing businesses can ask about our managed website plan. When bookings open, the enquiry form asks for your name, business name, email address, service area and, if you give it, a phone number, along with your agreement to be contacted. We use those details only to talk to you about the plan and, if you sign up, to provide it. We don't pass them to anyone else except our form service and website host, described below. We keep an enquiry that doesn't lead to a sign-up for 12 months, then delete it. If your business signs up, we keep your details for as long as the plan runs and for any period the law requires after that.

Enquiries that customers send through a website we host for a glazing business go to that business. We handle them on the business's behalf only to deliver them and count them for its monthly report, and the business's own privacy policy applies to how it uses them.

Your choices and rights

• Ask what personal information we hold about you, and get a copy.
• Ask us to correct anything that is wrong or out of date.
• Ask us to delete your request, and to stop passing it on.
• Withdraw your consent at any time. It won't undo a request already passed on, but we will tell you who has it.

The contact address for these requests will appear here before the site opens. We will reply within 30 days and won't charge you for asking.

Complaints

If you think we have mishandled your information, tell us first and we will look into it and respond in writing within 30 days. If you're not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and advertising

This site sets no cookies today. If we add analytics or advertising later, such as Google AdSense, those services may use cookies to measure visits and choose ads. We will update this section before that happens, explain the choices you have, and change the date at the top of this page.