Website Plan Terms for Glazing Businesses

1. Who these terms are with

The business behind this site will be named here, with its ABN and a contact address, before the site opens to the public. The plan can’t be ordered until then.

They apply when you order the managed website plan and we confirm the order in writing. That written confirmation (the “order confirmation”) records your business details, your domain and how you’ll pay.

2. Businesses only

The plan is a service for businesses that sell glazing, window replacement or related work. It isn’t offered for personal, domestic or household use, and by ordering you confirm you are acting for a business. Prices are shown before GST for that reason.

Nothing in these terms excludes, restricts or changes a right your business has under the Australian Consumer Law that can’t lawfully be excluded, including the consumer guarantees where they apply to your business and the protections against unfair terms in small business contracts.

3. What the plan includes

Website live within 14 days of receiving your content
Hosting, SSL and security updates
Up to 5 content edits a month
A listing for your business next to our guides for your service area
A monthly report of the enquiries your website received
12-month minimum term, then month to month

A content edit is one change you ask for to an existing page, such as new text, a replaced photo or updated contact details. Unused edits don’t carry over to the next month. Larger work, such as a new section or page, is quoted in writing first and is only charged if you accept that quote.

The listing is a plain entry with your business name, contact details and service area, placed beside our guides for the areas you serve. It isn’t a ranking, a rating or a recommendation, and we may decline wording we can’t check.

The monthly report sets out the enquiries submitted through your website’s enquiry form in that month.

4. What isn’t included

Paid advertising, such as Google Ads or social media ads
Logo or brand design
Writing copy beyond the content you supply
Your domain name registration, which stays in your business’s name
Email accounts and photography

5. Your part

Send the content for your site: services, service area, contact details and any photos or logo you want used.
Make sure what you send is accurate and that you have the right to use it. That includes licence and registration numbers, product ratings, warranty claims and any statement that you are an accredited provider for a discount program.
Keep your domain registration current and in your business’s name, and give us the access needed to point it at your site.
Tell us promptly when something on the site is out of date.

We may hold back or remove content that we reasonably believe is misleading, unlawful or infringes someone else’s rights, and we’ll tell you why.

6. Building and going live

Your site goes live within 14 days of us receiving all the content listed in section 5. If we need something more from you, such as a missing detail or domain access, that period pauses until you provide it. We show you the site before it goes live so you can ask for corrections.

7. Fees, GST and payment

Setup fee: A$499, charged once, payable before we start building.
Monthly fee: A$249 a month, payable monthly in advance from the day your site goes live.
Prices are shown before GST. If we are registered for GST when you order, GST is added to both fees and shown on each tax invoice; your order confirmation says which applies.
Payment is made by the method set out in your order confirmation.

We won’t change the monthly fee during your minimum term. After it, we’ll give you at least 30 days’ written notice of any change, and you can end the plan before the new fee applies.

If a payment is more than 14 days overdue, we’ll remind you in writing. If it is still unpaid 14 days after that reminder, we may take the site offline until it is paid. We won’t delete your content for non-payment without giving you a further chance to collect it.

8. Term and ending the plan

The minimum term is 12 months, starting on the day your site goes live.
After the minimum term the plan continues month to month until either of us ends it with 30 days’ written notice.
If you end the plan during the minimum term, the monthly fees for the rest of that term remain payable.
Either of us may end the plan straight away by written notice if the other seriously breaches these terms and hasn’t fixed the breach within 14 days of being asked to. If you end it because of our breach, you don’t pay the remaining fees for the minimum term.

9. Who owns what

Your domain and your content belong to your business. The domain stays registered in your name. The text, photos, logo and other material you supply remain yours, and you allow us to use them only to build, host and maintain your site and your listing while the plan runs.

We host the site. The site’s underlying code, templates and design system are ours, and you may use them as part of your site while the plan runs.

When the plan ends, for any reason, we’ll send you a copy of your content, including the page text and the images you supplied, within 14 days of your request, and help you point your domain wherever you choose. We then take the site and your listing down.

10. Enquiries and personal information

Enquiries your customers send through your website’s form are delivered to you. We handle that information only to host your site, deliver the enquiries and count them for your monthly report. We don’t sell it or use it for anything else. You are responsible for your own privacy policy and for how you use the enquiries you receive; we can publish the privacy policy you supply. How we handle the details you give us about your business is set out in our privacy policy.

11. No promised results

We build and maintain a website that works properly and says what you’ve given us to say. We don’t promise a number of enquiries, visitors, sales or any position in search results.

12. Liability

To the extent the law allows, our total liability to you under or in connection with the plan is limited to the fees you paid us in the three months before the event that gave rise to the claim, and we aren’t liable for loss of profit, lost business or other indirect loss. Where the Australian Consumer Law lets us limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again. Nothing in this section limits liability that can’t lawfully be limited.

Hosting depends on third-party infrastructure. We work to keep your site online and fix problems promptly, but we can’t promise it will never be unavailable.

13. Changes to these terms

We may update these terms; the date at the top shows the current version. A change that affects your plan doesn’t apply during your minimum term unless you agree to it. After that, we’ll give you 30 days’ written notice, and you can end the plan before the change applies.

14. Governing law

The state or territory whose laws govern these terms will be named here before the plan can be ordered.

15. Contact

A contact address for questions about these terms will be published here before the plan can be ordered. The plan itself is described on websites for glaziers.